LEARNING OBJECTIVES

Upon completion of this chapter, the students should be able to:

1. Define organizational culture.

2. Describe how organizational culture is transmitted.

3. Describe national, regional, and industry determinants of culture.

4. Describe effective organizational cultures.

5. Describe characteristics of high-ethics cultures and multicultural organizations.

6. Identify a cultural change process.

7. Discuss a process for leading cultural change.