Khan Mohammad Mahmud Hasan

Introduction

Have you ever been at a presentation where you could hardly make out what was on the screen because the presenter used colors that made it hard to tell what was text and what was background? Have you ever done this in one of your presentations?

The choice of colors for presentation slides is one of the important decisions that must be made at the start of the process of developing your slides. Some organizations today dictate a template with corporate colors that must be used for all Read More…

Here are 7 useful tips related to WordPress’s “Write Post” page.

1. Change a Post’s URL – If you’re using Pretty Permalinks, you can open the “Post Slug” section of the “Write Post” page and type in the text that you’d like to appear in the post’s URL. Among other things, this can be useful for shortening the URL of a post that has an abnormally long title. Read More…

Making the brand the strategic ‘driver’ for the entire organization

By K M Mahmud Hasan

The concept of “brand” and the practice of “branding” have become two of the most bandied – and misunderstood – terms in today’s business lexicon. Not by me, you say? Think about it. Here are two short quizzes to get you started. Read More…

The front lines of a corporate call center are often charged with emotion, and companies need to account for that when hiring and training workers to take on this critical role in customer contact, according to speakers at a recent Call Center Industry Forum sponsored by Wharton’s Financial Institutions Center.

“There is a growing need for workers who have to deal constantly with the public to manage emotions – and this is especially true for those on the phones,” said Steffanie Wilk <http://www.wharton.upenn.edu/faculty/wilk.html> , a Wharton management professor who has done extensive research on call centers.

Nancy Rothbard , professor of management at Wharton, presented the results of research on workers’ mood, performance and burnout conducted by her and Wilk at a large property and casualty insurer. During three weeks in May 2003, a group of 40 call center workers received computer prompts to answer four short questionnaires at the beginning and end of the day, and another two at random times, to gauge their mood. Read More…

Here is one of many possible models of problem solving.

1. Problem identification What is my concern?
2. Goal definition What do I want to achieve or change?
3. Brainstorming What can I do?
4. Consequences What might happen?
Read More…